Premium Natural Spices & Masalas

These Terms & Conditions govern your use of the Sunder Masala online store and all purchases made through our WhatsApp ordering system. By placing an order, you agree to these terms in full.

Sunder Masala is operated by Ronak Food Products, based at 229, Grohitam, Sector-19C, Vashi, Navi Mumbai — 400701.

Last updated: March 2026

• All orders are placed exclusively through WhatsApp. We do not accept phone call orders.
• We offer both online payment (Razorpay) and Cash on Delivery (COD) for eligible orders.
• Payment must be completed in full before the order is processed or dispatched.
• Accepted payment methods include UPI, bank transfer, and other digital payment modes as communicated by our team on WhatsApp.
• Order confirmation is issued only after successful payment verification.
• Prices listed are in Indian Rupees (INR) and are inclusive of all applicable taxes unless otherwise stated.
• Prices are subject to change without prior notice. The price at the time of order confirmation shall apply.

• Mumbai (Local): Delivered via Porter. Delivery timelines depend on Porter availability and your location.
• Pan India: Shipped via courier. Estimated delivery is 3–7 business days depending on the destination.
• International: Shipping is available. Rates and timelines vary by country and will be communicated on enquiry.
• Delivery timelines are estimates only and may vary due to courier delays, weather, public holidays, or other factors beyond our control.
• Sunder Masala is not liable for delays caused by courier partners or force majeure events.
• Customers are responsible for providing an accurate and complete delivery address. We are not liable for non-delivery due to incorrect address details.

• All products are 100% natural with no added colours or artificial additives.
• Product weights and pack sizes are approximate and may have a tolerance of ±2–5% due to the nature of natural spices.
• Colour, texture, and aroma of natural spices may vary slightly between batches. This is normal and does not indicate a quality issue.
• Store all products in a cool, dry place away from direct sunlight. Sunder Masala is not responsible for quality degradation due to improper storage by the customer.
• Check for allergen information on the product packaging. If you have specific dietary requirements or allergies, please consult with us before ordering.

• Our liability is limited to the purchase price paid for the specific product in question.
• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
• These terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of courts in Navi Mumbai, Maharashtra.

If you have any questions about these Terms & Conditions, please reach out to us:

Sunder Masala (operated by Ronak Food Products) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your data.

By placing an order or using our services, you consent to the practices described in this policy.

Last updated: March 2026

• Contact Information: Your name, mobile number, and email address (where provided) when you register or place an order.
• Delivery Address: The address(es) you provide for delivery of your orders.
• Order History: Details of products ordered, quantities, and transaction amounts.
• WhatsApp Communications: Messages exchanged on WhatsApp for order processing and customer support.
• Device & Usage Data: Basic technical information such as your browser type and device, collected automatically when you visit our store.
• Reviews: Any product reviews or ratings you voluntarily submit through the store.

• To process and fulfil your orders, including communicating order status and delivery updates.
• To manage your account and saved addresses within the store.
• To respond to your customer service enquiries and resolve complaints.
• To send you information about promotions or new products (you may opt out at any time by messaging us on WhatsApp).
• To comply with our legal obligations.

We do not sell, rent, or trade your personal information to third parties. Your data is shared only in the following limited circumstances:

• Delivery Partners: We share your name and address with Porter or courier companies solely for the purpose of delivering your order.
• Payment Processors: Payment details are processed through secure third-party payment systems. We do not store card or bank details.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes.

• Your account data is stored securely. Where Supabase is configured, data is encrypted and stored on their secure servers.
• In local-storage mode, your data remains on your device only and is not transmitted to any server.
• We take reasonable steps to protect your personal information from unauthorised access, but no system is completely secure.
• We retain your personal data only as long as necessary to provide our services or as required by applicable law.

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may ask us to correct inaccurate information.
• Deletion: You may request deletion of your personal data, subject to our legal obligations.
• Opt-Out: You may opt out of marketing communications at any time by messaging us on WhatsApp.

To exercise any of these rights, please contact us on WhatsApp at +91 9821945246.

Our store uses localStorage (browser storage) to save your cart, account session, and preferences on your device. This is not a tracking cookie and does not transmit data to any third party. You can clear this at any time by clearing your browser data.

Returns and refunds are accepted only in the following two cases:

• Product Damaged in Transit: The product packaging or contents are physically damaged at the time of delivery, and this damage occurred during shipping.
• Wrong Product Shipped: You received a product that is different from what you ordered (wrong item, wrong variant, or wrong pack size).

All other reasons — including change of mind, incorrect quantity ordered, dislike of taste or aroma, or opened/used products — are not eligible for return or refund.

An unboxing video is mandatory for all return and refund claims. The video must:

• Be recorded before opening the package — starting from the sealed, unopened state of the parcel.
• Clearly show the outer packaging, courier label, and seal.
• Show the unboxing in a single, uninterrupted recording — no cuts, pauses, or edited videos.
• Clearly show the condition of the product and any damage or discrepancy.
• Be shared with us via WhatsApp within 24 hours of delivery.

Follow these steps to raise a valid return or refund request:

The following situations are not covered under our return or refund policy:

• Change of mind after purchase
• Products that have been opened, used, or tampered with
• Incorrect quantity or product ordered by the customer
• Dissatisfaction with taste, aroma, or colour (natural variation in spices is normal)
• Damage due to improper storage by the customer after delivery
• Claims raised after 7 days of delivery
• Claims without a valid unboxing video
• Partial returns (we do not accept returns of part of an order)

For any return or refund queries, please contact us on WhatsApp. Include your order number and issue description for faster resolution.